Cakrawala Bali Furniture reserves the right to modify product information, pricing, and services at any time without prior notice.

Please note that product colors and textures shown in photos may vary slightly from the actual items due to lighting, screen settings, or the natural characteristics of the materials (such as wood grain).

Ready Stock: Full payment must be received before the items are dispatched for delivery.

Custom Orders: For all made-to-order products, a 50% Down Payment (DP) of the total order value is required before production begins.

Balance Payment: The remaining 50% balance must be settled upon completion of production, prior to the items leaving our workshop.

Once production has commenced, orders cannot be cancelled or modified without our written consent.

Estimated production time ranges from 2 to 8 weeks, depending on the design complexity and material availability.

Any production delays caused by external factors (e.g., extreme weather, raw material shortages from suppliers, or force majeure) will be communicated to the customer as soon as possible.

Shipping costs are the responsibility of the buyer unless a specific promotional agreement is in place.

For deliveries within Bali using our internal transport, we take full responsibility for the safety of the items until they reach the delivery site.

For domestic (outside Bali) or international shipping using third-party cargo services, the shipping risk lies with the carrier. However, we will assist in the claim process should any damage occur.

We do not offer refunds unless the received product is proven to have a manufacturing defect or does not match the agreed specifications.

Any claims regarding damage or discrepancies must be reported within 24 hours of receipt, accompanied by photo and video evidence (unboxing).

For custom items, any design changes requested after the item has been received are not covered under warranty and will incur additional costs.